{"id":4456,"date":"2025-09-18T19:29:04","date_gmt":"2025-09-18T22:29:04","guid":{"rendered":"https:\/\/periciajudicial.zsistemas.com.br\/?p=4456"},"modified":"2025-09-19T13:09:13","modified_gmt":"2025-09-19T16:09:13","slug":"esaj-atualizou-e-o-perito-nao-consegue-mais-logar-no-site-to-tjsp","status":"publish","type":"post","link":"https:\/\/periciajudicial.zsistemas.com.br\/index.php\/2025\/09\/18\/esaj-atualizou-e-o-perito-nao-consegue-mais-logar-no-site-to-tjsp\/","title":{"rendered":"ESAJ atualizou e o Perito n\u00e3o consegue mais logar no site to TJSP"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"http:\/\/periciajudicial.zsistemas.com.br\/wp-content\/uploads\/2025\/09\/image-1024x683.png\" alt=\"\" class=\"wp-image-4458\" srcset=\"https:\/\/periciajudicial.zsistemas.com.br\/wp-content\/uploads\/2025\/09\/image-1024x683.png 1024w, https:\/\/periciajudicial.zsistemas.com.br\/wp-content\/uploads\/2025\/09\/image-300x200.png 300w, https:\/\/periciajudicial.zsistemas.com.br\/wp-content\/uploads\/2025\/09\/image-768x512.png 768w, https:\/\/periciajudicial.zsistemas.com.br\/wp-content\/uploads\/2025\/09\/image.png 1536w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>O <strong>Tribunal de Justi\u00e7a do Estado de S\u00e3o Paulo (TJSP)<\/strong> promoveu recentemente uma atualiza\u00e7\u00e3o no sistema <strong>ESAJ<\/strong>, que passou a operar em uma <strong>nova vers\u00e3o com layout reformulado<\/strong>. Entretanto, ap\u00f3s essa atualiza\u00e7\u00e3o, t\u00eam sido relatadas dificuldades por parte de alguns <strong>Peritos Judiciais<\/strong> no momento de realizar o login, ou seja, ao tentarem acessar o sistema ESAJ.<\/p>\n\n\n\n<p>O problema relatado refere-se especificamente \u00e0 <strong>falha de autentica\u00e7\u00e3o<\/strong>, em que o sistema retorna a seguinte mensagem de erro:<\/p>\n\n\n\n<p><strong>\u201cN\u00e3o foi poss\u00edvel encontrar a p\u00e1gina deste esaj.tjsp.jus.br\u201d.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"812\" height=\"591\" src=\"https:\/\/periciajudicial.zsistemas.com.br\/wp-content\/uploads\/2025\/09\/Imagem-do-WhatsApp-de-2025-09-18-as-17.02.14_d0f61805.jpg\" alt=\"\" class=\"wp-image-4457\" srcset=\"https:\/\/periciajudicial.zsistemas.com.br\/wp-content\/uploads\/2025\/09\/Imagem-do-WhatsApp-de-2025-09-18-as-17.02.14_d0f61805.jpg 812w, https:\/\/periciajudicial.zsistemas.com.br\/wp-content\/uploads\/2025\/09\/Imagem-do-WhatsApp-de-2025-09-18-as-17.02.14_d0f61805-300x218.jpg 300w, https:\/\/periciajudicial.zsistemas.com.br\/wp-content\/uploads\/2025\/09\/Imagem-do-WhatsApp-de-2025-09-18-as-17.02.14_d0f61805-768x559.jpg 768w\" sizes=\"auto, (max-width: 812px) 100vw, 812px\" \/><\/figure>\n\n\n\n<p>Tal situa\u00e7\u00e3o tem gerado entraves pr\u00e1ticos no cumprimento de prazos e no regular desempenho das fun\u00e7\u00f5es periciais, raz\u00e3o pela qual merece aten\u00e7\u00e3o e esclarecimento.<\/p>\n\n\n\n<p>Solu\u00e7\u00e3o resolvida pelo Suporte do TJSP. <a href=\"#Declara\u00e7\u00e3o-do-Suporte-do-TJSP\" title=\"\">Clique aqui para entender.<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">ABERTO CHAMADO NO SUPORTE DO TJSP<\/h2>\n\n\n\n<p>Diante do problema relatado, o <strong>Perito Judicial<\/strong> procedeu corretamente \u00e0 abertura de chamado junto ao <strong>s\u00edtio oficial de suporte do TJSP<\/strong>. Em resposta, foram apresentadas algumas <strong>orienta\u00e7\u00f5es t\u00e9cnicas preliminares<\/strong>, destinadas a tentar restabelecer o acesso ao sistema ESAJ e contornar a falha de autentica\u00e7\u00e3o.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Problema: N\u00e3o consigo realizar assinatura com meu certificado digital. O que fazer?<\/strong><\/h2>\n\n\n\n<p>Para&nbsp;<strong>erros<\/strong>&nbsp;como:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>CERT.CLTXX<\/strong>\u00a0(o c\u00f3digo varia de acordo com o tipo e marca do\u00a0<strong>token<\/strong>);<\/li>\n\n\n\n<li><strong>Conjunto de chaves;<\/strong><\/li>\n\n\n\n<li><strong>Falha na identifica\u00e7\u00e3o do token.<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Siga o&nbsp;<strong>procedimento<\/strong>&nbsp;abaixo:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Confirmar<\/strong>\u00a0se o\u00a0<strong>software<\/strong>\u00a0do\u00a0<strong>Certificado Digital<\/strong>\u00a0est\u00e1\u00a0<strong>instalado corretamente<\/strong>\u00a0no computador.<\/li>\n\n\n\n<li><strong>Verificar<\/strong>\u00a0se o\u00a0<strong>dispositivo<\/strong>\u00a0est\u00e1\u00a0<strong>conectado<\/strong>\u00a0na\u00a0<strong>porta USB<\/strong>\u00a0corretamente.<\/li>\n\n\n\n<li><strong>Checar<\/strong>\u00a0na\u00a0<strong>Administra\u00e7\u00e3o do Token<\/strong>\u00a0se o\u00a0<strong>Certificado<\/strong>\u00a0est\u00e1 com o\u00a0<strong>status<\/strong>:\u00a0<strong>Operacional<\/strong>.<\/li>\n\n\n\n<li><strong>Confirmar a validade<\/strong>\u00a0do\u00a0<strong>certificado digital<\/strong>.<\/li>\n\n\n\n<li><strong>Verificar<\/strong>\u00a0se o\u00a0<strong>plugin \u201cWEB SIGNER\u201d<\/strong>\u00a0est\u00e1\u00a0<strong>instalado<\/strong>\u00a0e\u00a0<strong>habilitado no navegador<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p><img decoding=\"async\" alt=\"image.png\" src=\"https:\/\/mail.google.com\/mail\/u\/0?ui=2&amp;ik=aba4ac6cab&amp;attid=0.1&amp;permmsgid=msg-f:1843636511591719429&amp;th=1995e9a3a85d6205&amp;view=fimg&amp;fur=ip&amp;permmsgid=msg-f:1843636511591719429&amp;sz=s0-l75-ft&amp;attbid=ANGjdJ9coOIKQzqnYTElnhtis8-2kJAyfkXF-aPdXs6Bo_UNOwXdt3y5X3d67Dy6ChWNOiwQZDe_Erd2kwD5BQFPt7kun2NRYXoIGzR70YQGzrvO5BAKSmxX2TM3XWc&amp;disp=emb&amp;zw\"><strong>Nota:<\/strong>&nbsp;Veja neste artigo um passo a passo detalhado para realizar essas verifica\u00e7\u00f5es.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Como verificar se o certificado digital est\u00e1 Operacional e V\u00e1lido?<\/strong><\/h2>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Certificado Operacional:<\/strong><\/h4>\n\n\n\n<p>1. Na&nbsp;<strong>barra de pesquisas<\/strong>&nbsp;ao lado do&nbsp;<strong>Menu Iniciar<\/strong>, digite:&nbsp;<strong>Administra\u00e7\u00e3o de Token<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/mail.google.com\/mail\/u\/0?ui=2&amp;ik=aba4ac6cab&amp;attid=0.2&amp;permmsgid=msg-f:1843636511591719429&amp;th=1995e9a3a85d6205&amp;view=fimg&amp;fur=ip&amp;permmsgid=msg-f:1843636511591719429&amp;sz=s0-l75-ft&amp;attbid=ANGjdJ_pKrguaZsEpar4uGQ57WMuLBtl8ER00tmzKzfCjeejiLrz4osYpY4LstQNYHdyAm7ZxcvZU1o6TGvdCLNS9CRuFd1b7yZmGzKezCi_2_ec1SHzfnyNPNqxb3g&amp;disp=emb&amp;zw\" alt=\"image.png\"\/><\/figure>\n\n\n\n<p>2. No&nbsp;<strong>Utilit\u00e1rio de Administra\u00e7\u00e3o de Token<\/strong>, verifique se o&nbsp;<strong>cart\u00e3o<\/strong>&nbsp;est\u00e1 identificado com o&nbsp;<strong>Status do token<\/strong>:&nbsp;<strong>Operacional<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/mail.google.com\/mail\/u\/0?ui=2&amp;ik=aba4ac6cab&amp;attid=0.3&amp;permmsgid=msg-f:1843636511591719429&amp;th=1995e9a3a85d6205&amp;view=fimg&amp;fur=ip&amp;permmsgid=msg-f:1843636511591719429&amp;sz=s0-l75-ft&amp;attbid=ANGjdJ9rKD_6tpQP2On1u5YD6RwP0eXfLGdhBm9y9KHKWDSSZn7kC4wN1QcOOdUY9-omVgLAmR6bk1oq8o4rVMJ6CV145FWt_sSkV_JmM0To4DPsc8ihRowkUG2ifYA&amp;disp=emb&amp;zw\" alt=\"image.png\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><td><strong>\u00a0Aten\u00e7\u00e3o<\/strong> Se o seu\u00a0<strong>computador<\/strong>\u00a0n\u00e3o possuir o\u00a0<strong>software de Administra\u00e7\u00e3o de Token<\/strong>, entre em contato com o\u00a0<strong>suporte<\/strong>\u00a0respons\u00e1vel pela emiss\u00e3o do seu\u00a0<strong>certificado digital<\/strong>.<\/td><\/tr><\/thead><\/table><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Certificado V\u00e1lido:<\/strong><\/h4>\n\n\n\n<p>1. Pressione as&nbsp;<strong>teclas<\/strong>:&nbsp;<strong>Windows + R<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/mail.google.com\/mail\/u\/0?ui=2&amp;ik=aba4ac6cab&amp;attid=0.4&amp;permmsgid=msg-f:1843636511591719429&amp;th=1995e9a3a85d6205&amp;view=fimg&amp;fur=ip&amp;permmsgid=msg-f:1843636511591719429&amp;sz=s0-l75-ft&amp;attbid=ANGjdJ-v1ToJYYPrfeQnE6WUf87PNg95i9GgBjETcM6ckLqf72GvZhqrIfiVQ9X8qQOXlxeYIOL4IRIzNRUVr3hGGbKzPxTBw1WVe26Ed6_sbENs5NZte6CSfcoLKK0&amp;disp=emb&amp;zw\" alt=\"image.png\"\/><\/figure>\n\n\n\n<p>2. Na janela \u201c<strong>Executar<\/strong>\u201d, digite:&nbsp;<strong>certmgr.msc<\/strong>&nbsp;e clique em&nbsp;<strong>OK<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/mail.google.com\/mail\/u\/0?ui=2&amp;ik=aba4ac6cab&amp;attid=0.5&amp;permmsgid=msg-f:1843636511591719429&amp;th=1995e9a3a85d6205&amp;view=fimg&amp;fur=ip&amp;permmsgid=msg-f:1843636511591719429&amp;sz=s0-l75-ft&amp;attbid=ANGjdJ94Xkp3EcI3F4sm9WBcK74wVkhkiMDHweNQHLLNOmRW24V8SqnXNQO_wu5MKpss3RNYIPGox5Ss7yOrpMke5ys_6H16yQJEjIsM4pAAbIpf_kj9PB3Qqv-0zlM&amp;disp=emb&amp;zw\" alt=\"image.png\"\/><\/figure>\n\n\n\n<p>3<em>.&nbsp;<\/em>Na janela aberta, clique em&nbsp;<strong>Pasta Pessoal &gt; Certificados<\/strong>. Verifique se cont\u00e9m apenas o&nbsp;<strong>certificado v\u00e1lido<\/strong>&nbsp;do advogado.<\/p>\n\n\n\n<p>4. Na pasta [<strong>certificados \u2013 Usu\u00e1rio Atual\\Pessoal<\/strong>]:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Selecione a pasta\u00a0<strong>Pessoal<\/strong>.<\/li>\n\n\n\n<li>No lado direito, clique duas vezes em\u00a0<strong>Certificados<\/strong>\u00a0para abrir.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/mail.google.com\/mail\/u\/0?ui=2&amp;ik=aba4ac6cab&amp;attid=0.6&amp;permmsgid=msg-f:1843636511591719429&amp;th=1995e9a3a85d6205&amp;view=fimg&amp;fur=ip&amp;permmsgid=msg-f:1843636511591719429&amp;sz=s0-l75-ft&amp;attbid=ANGjdJ_yqnEy8medvORx406PsYQAJ6w8WerpzLDQVq3R9sHlhwTf1S4gLQBSsF9GzQNS4BCdTnW4U2J7o1bvO_ZqiqabZiATOu9C0hi8ruSyUyO_PWd_PTNXhn74fyE&amp;disp=emb&amp;zw\" alt=\"image.png\"\/><\/figure>\n\n\n\n<p>5. Deve haver apenas&nbsp;<strong>1 (um) certificado<\/strong>&nbsp;com as informa\u00e7\u00f5es:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Nome<\/strong><\/li>\n\n\n\n<li><strong>Emissor<\/strong><\/li>\n\n\n\n<li><strong>Data de validade<\/strong><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/mail.google.com\/mail\/u\/0?ui=2&amp;ik=aba4ac6cab&amp;attid=0.7&amp;permmsgid=msg-f:1843636511591719429&amp;th=1995e9a3a85d6205&amp;view=fimg&amp;fur=ip&amp;permmsgid=msg-f:1843636511591719429&amp;sz=s0-l75-ft&amp;attbid=ANGjdJ-LaW9bn68EYvqYoWFBk1yz-OrWOXVCWZfoBf2nqlRkb3Nd2E7oSEDiVlV2Zaho027zjLgoJUYoAbU09VsTJb49XqjduQ2J1NWSfwMSApAKFIlOwA5XGPU19-g&amp;disp=emb&amp;zw\" alt=\"image.png\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><td><strong>\u270e\u00a0Observa\u00e7\u00e3o<\/strong> Se a\u00a0<strong>data de validade<\/strong>\u00a0do\u00a0<strong>certificado<\/strong>\u00a0estiver\u00a0<strong>expirada<\/strong>, \u00e9 necess\u00e1rio entrar em contato com a\u00a0<strong>empresa emissora<\/strong>\u00a0do\u00a0<strong>cart\u00e3o<\/strong>.<\/td><\/tr><\/thead><\/table><\/figure>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><td><strong>\u00a0Aten\u00e7\u00e3o<\/strong> Caso o\u00a0<strong>computador<\/strong>\u00a0n\u00e3o possua o\u00a0<strong>software de Administra\u00e7\u00e3o de Token<\/strong>, contate o\u00a0<strong>suporte<\/strong>\u00a0respons\u00e1vel pela\u00a0<strong>emiss\u00e3o do certificado digital<\/strong>.<\/td><\/tr><\/thead><\/table><\/figure>\n\n\n\n<p>6. Se houver mais de um&nbsp;<strong>certificado<\/strong>&nbsp;na&nbsp;<strong>Pasta Pessoal &gt; Certificados<\/strong>, sugerimos&nbsp;<strong>mover<\/strong>&nbsp;o&nbsp;<strong>certificado inv\u00e1lido<\/strong>&nbsp;para&nbsp;<strong>Pessoas Confi\u00e1veis<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Clique com o bot\u00e3o direito no\u00a0<strong>certificado irregular<\/strong>\u00a0e selecione\u00a0<strong>Recortar<\/strong>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/mail.google.com\/mail\/u\/0?ui=2&amp;ik=aba4ac6cab&amp;attid=0.8&amp;permmsgid=msg-f:1843636511591719429&amp;th=1995e9a3a85d6205&amp;view=fimg&amp;fur=ip&amp;permmsgid=msg-f:1843636511591719429&amp;sz=s0-l75-ft&amp;attbid=ANGjdJ_FlYh1Zi0Ge_jHRNlrj7LGFz71zex4vQlczpEUOsyNjIiAClVk2vmsMO0xwAjjQskUmHaiMFLYJNM25ZbSU7uvZYE-vm-XarrftTJ6xQrrEuTwDLobrgAepU0&amp;disp=emb&amp;zw\" alt=\"image.png\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Selecione a\u00a0<strong>Pasta Pessoas Confi\u00e1veis<\/strong>, clique com o bot\u00e3o direito e selecione\u00a0<strong>Colar<\/strong>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/mail.google.com\/mail\/u\/0?ui=2&amp;ik=aba4ac6cab&amp;attid=0.9&amp;permmsgid=msg-f:1843636511591719429&amp;th=1995e9a3a85d6205&amp;view=fimg&amp;fur=ip&amp;permmsgid=msg-f:1843636511591719429&amp;sz=s0-l75-ft&amp;attbid=ANGjdJ-itNTla_KVbOLsUtu7TmuBwJzK_gR7HkSosTbvjEubFWw-oimYbBVEsqptpLigG70jLgpnseWSnee1E3vITm4f88PEm4GJnuJzmZHOQMPY0pTod2pTK9y4BzY&amp;disp=emb&amp;zw\" alt=\"image.png\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Como verificar se o plugin Web Signer est\u00e1 instalado e habilitado no navegador?<\/strong><\/h2>\n\n\n\n<p>O&nbsp;<strong>Web Signer<\/strong>&nbsp;\u00e9 um plug-in nativo para os navegadores, ele possibilita utilizar o seu certificado digital para identifica\u00e7\u00e3o e assinatura dos documentos no sistema e-SAJ. Voc\u00ea pode se identificar, ou seja, fazer o login no&nbsp;<strong>Portal e-SAJ<\/strong>&nbsp;utilizando o seu certificado digital por meio do Web Signer.<\/p>\n\n\n\n<p>Um dos erros mais frequentes ao acessar o portal e-SAJ ocorre em fun\u00e7\u00e3o da falta da instala\u00e7\u00e3o do Web Signer.<\/p>\n\n\n\n<p>1. No&nbsp;<strong>navegador de internet<\/strong>, clique em&nbsp;<strong>Extens\u00f5es&nbsp;<\/strong>(\u00edcone de quebra-cabe\u00e7a) &gt;<strong>&nbsp;Web Signer<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/mail.google.com\/mail\/u\/0?ui=2&amp;ik=aba4ac6cab&amp;attid=0.10&amp;permmsgid=msg-f:1843636511591719429&amp;th=1995e9a3a85d6205&amp;view=fimg&amp;fur=ip&amp;permmsgid=msg-f:1843636511591719429&amp;sz=s0-l75-ft&amp;attbid=ANGjdJ8zP5HqgG1MC5wXAPb9WMKUYES35yreDYB58unulB00UItsaivvroyttdzERmQ8xeZUJX8eUA_xCXsfFNCFIvzp8LqXZyuqHI_VZFldLgPNemRVtUKrkmUG7pI&amp;disp=emb&amp;zw\" alt=\"image.png\"\/><\/figure>\n\n\n\n<p>2. Clique em&nbsp;<strong>Configura\u00e7\u00f5es<\/strong>&nbsp;(\u00edcone de engrenagem) &gt;&nbsp;<strong>Cripto Dispositivos<\/strong>&nbsp;e ative<strong>&nbsp;todas as op\u00e7\u00f5es<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/mail.google.com\/mail\/u\/0?ui=2&amp;ik=aba4ac6cab&amp;attid=0.11&amp;permmsgid=msg-f:1843636511591719429&amp;th=1995e9a3a85d6205&amp;view=fimg&amp;fur=ip&amp;permmsgid=msg-f:1843636511591719429&amp;sz=s0-l75-ft&amp;attbid=ANGjdJ-n7MqgxArD8ziOsi_J0MLGRhSSAUlY-76I5Wmj8IK4moKmqrBG0kWik2Sib1PnZwyrDi6ak2raOEAu2tY2msz4TLMkPvyuevxA0l5GDKsvpa37f1oHcsJoyRw&amp;disp=emb&amp;zw\" alt=\"image.png\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><td><strong><\/strong><strong>&nbsp;Aten\u00e7\u00e3o<\/strong>No&nbsp;<strong>Mac<\/strong>&nbsp;h\u00e1 apenas&nbsp;<strong>2 op\u00e7\u00f5es<\/strong>&nbsp;para habilitar. No&nbsp;<strong>Windows<\/strong>, h\u00e1&nbsp;<strong>3 op\u00e7\u00f5es<\/strong>&nbsp;para habilitar.<\/td><\/tr><\/thead><\/table><\/figure>\n\n\n\n<p>3. Clique na aba&nbsp;<strong>Meus Certificados<\/strong>&nbsp;e veja se \u00e9 solicitada a&nbsp;<strong>senha<\/strong>&nbsp;do&nbsp;<strong>certificado digital v\u00e1lido<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/mail.google.com\/mail\/u\/0?ui=2&amp;ik=aba4ac6cab&amp;attid=0.12&amp;permmsgid=msg-f:1843636511591719429&amp;th=1995e9a3a85d6205&amp;view=fimg&amp;fur=ip&amp;permmsgid=msg-f:1843636511591719429&amp;sz=s0-l75-ft&amp;attbid=ANGjdJ_iMrl65RDSOFVJQhlnOdHzn-o8Ne4ZA7bxB2eMdHuPktw59OZYovmcTUcDmIM2QDgeJ4c5Uqhk1hMSS5iLVjioIisObm1SdcAvRtI0RiIj356piIln3T28nl8&amp;disp=emb&amp;zw\" alt=\"image.png\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Como instalar o plugin Web Signer do e-SAJ?<\/strong><\/h2>\n\n\n\n<p>Para&nbsp;<strong>d\u00favidas<\/strong>&nbsp;sobre a&nbsp;<strong>instala\u00e7\u00e3o<\/strong>&nbsp;do&nbsp;<strong>plugin Web Signer<\/strong>,&nbsp;<a href=\"https:\/\/suporte.tjsp.jus.br\/saw\/ess\/viewResult\/1784236?\" target=\"_blank\" rel=\"noreferrer noopener\">clique aqui<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Como Solucionar Problemas com o Certificado Digital no Portal e-SAJ no Mac OS<\/strong><\/h2>\n\n\n\n<p>Para acessar o&nbsp;<strong>passo a passo<\/strong>,&nbsp;<a href=\"https:\/\/suporte.tjsp.jus.br\/saw\/km\/ArticlePreview\/2381157\" target=\"_blank\" rel=\"noreferrer noopener\">clique aqui<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Finaliza\u00e7\u00e3o: Limpeza do Navegador e Teste<\/strong><\/h2>\n\n\n\n<p>Ap\u00f3s verificar e corrigir todos os&nbsp;<strong>itens<\/strong>,&nbsp;<strong>limpe o hist\u00f3rico do navegador<\/strong>&nbsp;(<a href=\"https:\/\/suporte.tjsp.jus.br\/saw\/ess\/viewResult\/1254133\" target=\"_blank\" rel=\"noreferrer noopener\">saiba mais clicando aqui<\/a>) e realize um&nbsp;<strong>novo teste<\/strong>.<\/p>\n\n\n\n<p>Se o problema persistir, sugerimos&nbsp;<strong>contatar a empresa<\/strong>&nbsp;respons\u00e1vel pela emiss\u00e3o do seu&nbsp;<strong>certificado digital<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><td><strong>\u00a0Aten\u00e7\u00e3o<\/strong> A\u00a0<strong>senha do certificado digital<\/strong>\u00a0\u00e9\u00a0<strong>pessoal e intransfer\u00edvel<\/strong>; nunca forne\u00e7a a\u00a0<strong>senha do cart\u00e3o<\/strong>\u00a0para\u00a0<strong>terceiros<\/strong>.<\/td><\/tr><\/thead><\/table><\/figure>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><td><strong>\u270e\u00a0Observa\u00e7\u00e3o<\/strong> <br>O\u00a0<strong>certificado digital<\/strong>\u00a0pode apresentar outros erros como: <strong>Pin bloqueado Token ausente Leitora n\u00e3o liga Mal contato<\/strong> Para esses casos, entre em contato com o\u00a0<strong>suporte<\/strong>\u00a0do seu\u00a0<strong>certificado digital<\/strong>. <br><br><strong><em>Importante!<\/em><\/strong><em> <\/em><br><em>Voc\u00ea est\u00e1 recebendo orienta\u00e7\u00f5es de conclus\u00e3o de seu chamado, caso o erro persista poder\u00e1\u00a0<\/em><a href=\"https:\/\/suporte.tjsp.jus.br\/saw\/ess\/viewResult\/1205730?\" target=\"_blank\" rel=\"noreferrer noopener\"><em>rejeit\u00e1-lo<\/em><\/a><em>, e para isso \u00e9 importante que informe o motivo do rejeite do chamado no campo dispon\u00edvel abaixo, antes de clicar no bot\u00e3o rejeitar.<\/em><br><br><em>Atenciosamente, <\/em><br><br><em>Equipe de Suporte Acesse nossos outros canais de atendimento:\u00a0<\/em><a href=\"https:\/\/suporte.tjsp.jus.br\/saw\/ess\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Portal Web<\/em><\/a>,\u00a0<em><a href=\"https:\/\/br14-smax.saas.microfocus.com\/saw\/km\/ArticlePreview\/40376594?TENANTID=213963628\" target=\"_blank\" rel=\"noreferrer noopener\">Chatbot<\/a>\u00a0e <\/em><a href=\"https:\/\/suporte.tjsp.jus.br\/saw\/ess\/viewResult\/1334783?\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Aplica\u00e7\u00e3o Mobile<\/em><\/a><em>.<\/em><strong><em>\u00a0Sua opini\u00e3o \u00e9 muito importante para n\u00f3s!<\/em><\/strong><em>\u00a0Participe da nossa pesquisa de satisfa\u00e7\u00e3o. O link para participar \u00e9 encaminhado por e-mail ap\u00f3s o recebimento da solu\u00e7\u00e3o dada a sua solicita\u00e7\u00e3o.<\/em><\/td><\/tr><\/thead><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Declara\u00e7\u00e3o-do-Suporte-do-TJSP\">Declara\u00e7\u00e3o do Suporte do TJSP<\/h2>\n\n\n\n<p><strong>Sintoma: E-SAJ<\/strong><\/p>\n\n\n\n<p><strong>Causa: Cen\u00e1rio:<\/strong> Usu\u00e1rios relatam que, embora consigam se identificar normalmente no portal E-SAJ, ao tentar utilizar funcionalidades como peticionamento ou consulta de processos, o sistema realiza o logout e solicita nova identifica\u00e7\u00e3o.<br><\/p>\n\n\n\n<p><strong>Solu\u00e7\u00e3o:<\/strong> Prezados, bom dia. Em aten\u00e7\u00e3o ao presente chamado, comunicamos que o sistema informatizado e-SAJ se encontra normalizado. Realizamos as devidas corre\u00e7\u00f5es no sistema, e, desta forma identificamos que \u00e9 poss\u00edvel realizar a consulta processual normalmente, n\u00e3o sendo mais apresentado o erro descrito no presente chamado. Desta forma, uma vez que o navegador salva todos os erros j\u00e1 apresentados, orientamos que sejam realizadas as devidas atualiza\u00e7\u00f5es do navegador, em seguida realize uma limpeza dos dados de navega\u00e7\u00e3o (selecione as teclas &#8220;CTRL + H&#8221; e o sistema abrir\u00e1 a p\u00e1gina com todo o hist\u00f3rico de navega\u00e7\u00e3o, clique em &#8220;Limpar dados de navega\u00e7\u00e3o&#8221;, na tela que abrir\u00e1 inclua &#8220;Todo o per\u00edodo&#8221; e selecione as quatro primeiras checkbox, em seguida confirme clicando em &#8220;Limpar dados&#8221;) e ao finalizar feche o navegador utilizado. Em seguida, reabra o navegador novamente, acesse o portal e-SAJ e se identifique, realizando a consulta desejada normalmente. Por esse motivo, encaminho o presente chamado para aceite e finaliza\u00e7\u00e3o. &#8220;Importante!&#8221; Ol\u00e1, voc\u00ea est\u00e1 recebendo orienta\u00e7\u00f5es de conclus\u00e3o e encerramento de seu chamado, a sua opini\u00e3o \u00e9 muito importante para n\u00f3s. Desta forma, convidamos voc\u00ea para responder nossa pesquisa de satisfa\u00e7\u00e3o que est\u00e1 sendo encaminhada junto com o presente encerramento. Para enviar o seu feedback, levar\u00e1 apenas um minutinho, e nos ajudar\u00e1 muito a melhorar os nossos servi\u00e7os de suporte. Caso o erro persista poder\u00e1 rejeit\u00e1-lo, e para isso \u00e9 importante que informe o motivo do rejeite do chamado no campo dispon\u00edvel abaixo, antes de clicar no bot\u00e3o rejeitar atrav\u00e9s do link: <\/p>\n\n\n\n<p><a href=\"https:\/\/suporte.tjsp.jus.br\/saw\/ess\/viewResult\/1205746?query=rejeitar&amp;TENANTID=169971219\" target=\"_blank\" rel=\"noopener\" title=\"\">https:\/\/suporte.tjsp.jus.br\/saw\/ess\/viewResult\/1205746?query=rejeitar&amp;TENANTID=169971219<\/a> <\/p>\n\n\n\n<p>Atenciosamente, <\/p>\n\n\n\n<p>Equipe de Suporte Softplan.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Solu\u00e7\u00e3o final<\/h2>\n\n\n\n<p>Acesse a p\u00e1gina do ESAJ do TJSP <a href=\"https:\/\/esaj.tjsp.jus.br\/esaj\" target=\"_blank\" rel=\"noopener\" title=\"\">clique aqui<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"522\" src=\"https:\/\/periciajudicial.zsistemas.com.br\/wp-content\/uploads\/2025\/09\/image-2-1024x522.png\" alt=\"\" class=\"wp-image-4469\" srcset=\"https:\/\/periciajudicial.zsistemas.com.br\/wp-content\/uploads\/2025\/09\/image-2-1024x522.png 1024w, https:\/\/periciajudicial.zsistemas.com.br\/wp-content\/uploads\/2025\/09\/image-2-300x153.png 300w, https:\/\/periciajudicial.zsistemas.com.br\/wp-content\/uploads\/2025\/09\/image-2-768x392.png 768w, https:\/\/periciajudicial.zsistemas.com.br\/wp-content\/uploads\/2025\/09\/image-2-1536x783.png 1536w, https:\/\/periciajudicial.zsistemas.com.br\/wp-content\/uploads\/2025\/09\/image-2.png 1916w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Em seguida clique em <strong>Identificar-se<\/strong> no canto superior direito. A seguinte tela aparecer\u00e1.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"808\" src=\"https:\/\/periciajudicial.zsistemas.com.br\/wp-content\/uploads\/2025\/09\/image-1-1024x808.png\" alt=\"\" class=\"wp-image-4468\" srcset=\"https:\/\/periciajudicial.zsistemas.com.br\/wp-content\/uploads\/2025\/09\/image-1-1024x808.png 1024w, https:\/\/periciajudicial.zsistemas.com.br\/wp-content\/uploads\/2025\/09\/image-1-300x237.png 300w, https:\/\/periciajudicial.zsistemas.com.br\/wp-content\/uploads\/2025\/09\/image-1-768x606.png 768w, https:\/\/periciajudicial.zsistemas.com.br\/wp-content\/uploads\/2025\/09\/image-1.png 1244w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Em seguida pressione as duas teclas ao mesmo tempo <strong>CTRL+F5<\/strong>. Este comando destruir\u00e1 o cache armazenado atualizando for\u00e7adamente a tela, trazendo as novas corre\u00e7\u00f5es do Suporte do TJSP.<\/p>\n\n\n\n<p>Depois \u00e9 s\u00f3 logar que deve funcionar.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>O Tribunal de Justi\u00e7a do Estado de S\u00e3o Paulo (TJSP) promoveu recentemente uma atualiza\u00e7\u00e3o no sistema ESAJ, que passou a operar em uma nova vers\u00e3o<\/p>\n","protected":false},"author":1,"featured_media":4458,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-4456","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cursodepericia"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/periciajudicial.zsistemas.com.br\/index.php\/wp-json\/wp\/v2\/posts\/4456","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/periciajudicial.zsistemas.com.br\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/periciajudicial.zsistemas.com.br\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/periciajudicial.zsistemas.com.br\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/periciajudicial.zsistemas.com.br\/index.php\/wp-json\/wp\/v2\/comments?post=4456"}],"version-history":[{"count":7,"href":"https:\/\/periciajudicial.zsistemas.com.br\/index.php\/wp-json\/wp\/v2\/posts\/4456\/revisions"}],"predecessor-version":[{"id":4473,"href":"https:\/\/periciajudicial.zsistemas.com.br\/index.php\/wp-json\/wp\/v2\/posts\/4456\/revisions\/4473"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/periciajudicial.zsistemas.com.br\/index.php\/wp-json\/wp\/v2\/media\/4458"}],"wp:attachment":[{"href":"https:\/\/periciajudicial.zsistemas.com.br\/index.php\/wp-json\/wp\/v2\/media?parent=4456"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/periciajudicial.zsistemas.com.br\/index.php\/wp-json\/wp\/v2\/categories?post=4456"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/periciajudicial.zsistemas.com.br\/index.php\/wp-json\/wp\/v2\/tags?post=4456"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}